Good Un's and Bad Un's

As I've mentioned in a previous post, I work in a busy photo-lab. At this time of year, we are at our most busiest and occasionally, we get more film in than the printer processing machine can cope with. Ultimately this can lead to delays in completing customers orders. The delays are never more than 20 minutes and we do discount on the price.

Today was a bad one followed by a good one.

The first customers film was going to be late by 15 mins. When she was informed in apologetic terms, that due to unexpected large volumes coming in at the same time her film was going to be late, she went off on one! It was as if somebody had stabbed her in the back. She was ranting and raving and stamping her feet like a child. Everyone was looking at her. The staff were embarrassed by her behavior. By the time she had calmed down her film was ready!

The second customer was informed likewise as the first and all she said was, "That's alright love, I can see your very busy so I'll pop back in half an hour."

We take a lot of stick working in the retail trade, a small amount of it justified, a large amount not. If you are a customer like the first, just remember that we are people too, not someone you can wipe your feet on, and we are most definitely not servants.

Ask yourself this question..Are you a customer like the first or like the second?